Customer Grievance Management System
To register complaints and suggestions related to the service delivery of Kathmandu Upatyaka Khanepani Limited (KUKL), please visit the link provided below and submit the required details.
Please be informed that the status of actions taken by the office regarding registered complaints can be viewed online using your mobile number or Complaint Number.
For the convenience of the customers of Kathmandu Upatyaka Khanepani Limited (KUKL), arrangements have been made to pay water bills (including sewer charges) online through the service providers listed below. Customers are requested to pay their bill online through listed service providers (any time) below.
| List of Online Service Providers: | ||
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| Customers can also pay using KUKL's mobile App & portal: | ||
| Contact Numbers for Online Payment Service Issues: | ||
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1. For Technical Issues (KUKL): Office Hours: IT Section: 01-4117362 Outside Office Hours: IT Section Chief: Er. Purna Bahadur Kuwar : 9700000717 2. For Other Issues (KUKL): Contact Phone Numbers of Respective Offices of This List |
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3. For Issues in Online Service Provider End: Visit website's of respective service provider maintained above and contact them directly. |
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| Service Charges: | ||
| S.N. | Tariff Amount (Monthly) | Service Charge |
| 1 | Up to Rs. 500 | Free |
| 2 | Above Rs. 501 | Maximum Rs. 5 |
| 3 |
Above Rs. 501 (Payment from ConnectIPS) |
Rates published on ConnectIPS website |
For the convenience of valued customers, Kathmandu Upatyaka Khanepani Limited(KUKL) services are available through Mobile App. Customers are kindly requested to download and install the Mobile App using the links provided below or by scanning the QR Code with their smartphone or smart device.
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| 📘 User Manual for KUKL Customer Mobile App | |
To register complaints and suggestions related to the service delivery of Kathmandu Upatyaka Khanepani Limited (KUKL), please visit the link provided below and submit the required details.
Please be informed that the status of actions taken by the office regarding registered complaints can be viewed online using your mobile number or Complaint Number.
For the convenience of our valued customers, the services of Kathmandu Upatyaka Khanepani Limited (KUKL) are accessible through the Online Customer Portal. Customers are kindly requested to visit the link below to access and utilize the portal.