➜ Introduction
These Terms and Conditions govern your access to and use of the digital platforms of Kathmandu Upatyaka Khanepani Limited (KUKL), including its website, mobile applications, and online services related to the Kathmandu Valley Drinking Water Supply. By using these services, you agree to be bound by these terms.
➜ Use of Services
KUKL’s digital platforms are provided for informational and service-related purposes, including water supply updates, billing, complaints, and customer self-care features. Users agree to use the services lawfully and responsibly and not to engage in any activity that may damage, disrupt, or interfere with system operations.
➜ User Responsibilities
Users are responsible for providing accurate and up-to-date information when using KUKL services. Any misuse, false reporting, unauthorized access, or attempts to compromise the system may result in restricted access and may be subject to legal action under applicable laws of Nepal.
➜ Intellectual Property
All content on KUKL’s platforms, including text, graphics, logos, documents, images, and software, is the property of Kathmandu Upatyaka Khanepani Limited or its licensors and is protected under applicable intellectual property laws. Unauthorized reproduction, distribution, or modification of content is strictly prohibited.
➜ Service Availability
KUKL strives to ensure uninterrupted access to its digital services. However, availability may be affected by maintenance, technical issues, or factors beyond our control. KUKL does not guarantee continuous, error-free, or secure operation of its platforms at all times.
➜ Limitation of Liability
Kathmandu Upatyaka Khanepani Limited shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of or inability to use its digital platforms, or reliance on information provided therein, except where required by applicable law.
➜ Third-Party Links
KUKL platforms may contain links to external websites or services operated by government agencies, service providers, or other organizations. KUKL is not responsible for the content, availability, or practices of such third-party platforms.
➜ Privacy and Data Protection
Your use of KUKL’s services is also governed by our Privacy Policy. By accessing our platforms, you consent to the collection and use of information as described in the Privacy Policy.
➜ Modification of Terms
KUKL reserves the right to update or modify these Terms and Conditions at any time without prior notice. Any changes shall become effective immediately upon posting. Continued use of the services constitutes acceptance of the revised terms.
➜ Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Nepal. Any disputes arising in connection with these terms shall be subject to the jurisdiction of the competent courts of Nepal.
➜ Contact Us
For any questions or clarifications regarding these Terms and Conditions, please contact Kathmandu Upatyaka Khanepani Limited (KUKL) at info@kukl.org.np or visit our office at Tripureshwor Marga, Kathmandu, Nepal.