➜ Overview
Kathmandu Upatyaka Khanepani Limited (KUKL) operates its website, social media channels, and mobile application(s) to provide information and services regarding water supply, sanitation, bill payment, complaints, self-care features, and notifications. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you access our digital platforms. By using these services, you consent to the practices described here.
➜ Information We Collect
We may request information such as contact details (name, address, email, phone), account credentials (usernames, passwords), location data (for service-area verification or routing), device data (IP address, browser/app version, device ID, OS), usage data (log files, pages/features accessed, timestamps), and uploaded media (photos or documents if needed for meter issues).
➜ How We Use Your Information
Collected data may be used to provide and improve our services and content, personalize your experience with targeted alerts and updates, process payments, manage accounts, generate bills, handle customer inquiries, complaints, and service requests, send periodic communications such as service notices, and conduct surveys or feedback collection.
➜ Log Data & Cookies
Log data may be automatically collected in case of errors and may include IP address, device type, and app configuration. KUKL does not directly use cookies; however, third-party tools embedded on our site or app may use cookies. You can disable cookies through your browser settings, although this may limit access to some features.
➜ Third-Party Service Providers
We may share your data with trusted partners and service providers such as analytics services and payment processors strictly for supporting our operations. These parties are contractually bound to maintain confidentiality and use data only for specified purposes.
➜ Security
We employ industry-standard security measures to protect your data. However, due to the nature of digital transmission and storage, 100% security cannot be guaranteed.
➜ External Links
Our platforms may contain links to external websites such as government portals or vendors. KUKL is not responsible for the privacy practices of these sites, and users are encouraged to review their policies separately.
➜ E-Newsletter Subscription
If you choose to subscribe to newsletters or notifications, your email address will be used solely by KUKL. We do not share your contact details with third parties for marketing purposes.
➜ Policy Updates
KUKL may revise this Privacy Policy periodically. Any changes will take effect immediately upon posting. Users are encouraged to review this page regularly for updates.
➜ Contact Us
For questions or concerns regarding privacy, please contact Kathmandu Upatyaka Khanepani Limited (KUKL), Tripureshwor Marga, Kathmandu, Nepal. Phone: +977-1-4117356, 4117358. Email: info@kukl.org.np.